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Take a photo of the packaging materials and the packages.
Take a close up photo shipping label.
Please send all of the photos you’ve taken along with your ORDER NUMBER using:
Email: [email protected]
Send through our LIVE CHAT open 24/7
Our lawyers have advised us to create a refund policy even though we very rarely have a problem with getting our customers their products. Regardless, here it is:
If a shipment gets lost, stolen or goes missing somehow, Pot Head Stop will notify you and offer the option for a 1 time reshipment (BUT ONLY UP TO $250 and above). Such offer is valid once for each patient. There won’t be any exceptions to this refund policy.
A patient will only qualify for a refund if the medication wasn’t received in full, and 7 or more business days of the delivery date our delivery service provider quoted has elapsed.
Pot Head Stop has to review a refund case before issuing refund. This review will under normal conditions take 5-10 business days.